Question 1

How does fixed-milestone pricing work?

Accepted Answer

We structure every engagement around fixed deliverables and measurable milestones. Before any code is written, you approve a detailed technical scope with clear delivery criteria and locked costs. You release payments only as each milestone is demonstrated on staging and formally approved.

Question 2

Do you bill by the hour or by deliverable?

Accepted Answer

We exclusively bill by fixed milestones or dedicated monthly retainers. We do not use ambiguous hourly billing traps where invoices inflate unpredictably. You know the exact financial commitment upfront.

Question 3

What payment currencies and methods do you accept?

Accepted Answer

We accommodate both international and domestic clients. International clients are invoiced in USD, EUR, GBP, or AED via direct bank wire, Wise, or Stripe. Domestic clients in Pakistan are invoiced in PKR with local bank transfer.

Question 4

Are there any hidden costs for third-party APIs or cloud hosting?

Accepted Answer

No hidden costs. We explicitly separate engineering fees from infrastructure operational costs (such as AWS/Vercel hosting, OpenAI/Claude API tokens, or Twilio SMS). You maintain direct ownership and billing on your cloud accounts.

Question 5

How do your dedicated monthly engineering retainers work?

Accepted Answer

For post-launch scaling or continuous feature iteration, we provide dedicated senior engineering pods on predictable monthly retainers. This includes allocated sprint velocity, priority SLA response, and continuous deployment.

Question 6

What is your refund and milestone satisfaction policy?

Accepted Answer

Because milestones require your formal review and approval before payment is released, you never pay for unverified or defective code. If a milestone does not meet agreed specifications, we resolve it within sprint scope at zero additional cost.

Question 7

Who owns the source code, repositories, and intellectual property?

Accepted Answer

You own 100% of all intellectual property, source code, Git repositories, database schemas, and deployment configurations from day one of milestone completion. Zero vendor lock-in and zero licensing fees.

Question 8

Do you sign mutual Non-Disclosure Agreements (NDAs)?

Accepted Answer

Yes. We routinely execute mutual NDAs with founders, enterprise clients, and institutional partners before reviewing proprietary technical workflows or business logic.

Question 9

How is the code transferred at the end of the project?

Accepted Answer

We transfer the complete Git repository history to your GitHub/GitLab organization, configure production environment variables on your private cloud (AWS, Vercel, Supabase), and deliver comprehensive architecture documentation.

Question 10

What makes your AI systems different from a standard ChatGPT wrapper?

Accepted Answer

We engineer production-grade autonomous systems featuring vector embeddings (pgvector, Pinecone), deterministic tool calling, multi-agent coordination, and automated validation loops. Our agents execute database operations, trigger APIs, and process multi-step workflows autonomously.

Question 11

How do you protect proprietary business data used by AI models?

Accepted Answer

We utilize enterprise API endpoints with zero-data-retention guarantees, private VPC deployments, and local open-source LLM options (such as Llama 3 or Mistral) whenever data privacy or compliance mandates that data never leaves private networks.

Question 12

Can your AI agents integrate into our existing legacy CRM or database?

Accepted Answer

Yes. We build custom API connectors, webhook listeners, and ETL ingestion pipelines that connect autonomous AI agents directly to Postgres, MySQL, SAP, Salesforce, or internal REST/GraphQL backends.

Question 13

What is the difference between RAG knowledge retrieval and fine-tuning?

Accepted Answer

RAG connects LLMs to your dynamic, frequently updated documents via vector databases without expensive retraining. Fine-tuning specializes model tone, syntax, or reasoning patterns for niche tasks. We recommend and architect the optimal approach for your budget.

Question 14

What programming languages and frameworks do you build with?

Accepted Answer

Our core production stack includes Next.js (React 19/18), TypeScript, TailwindCSS, Node.js, Python (FastAPI/LangChain), React Native, PostgreSQL, Redis, and Docker. Every technology chosen is battle-tested for enterprise concurrency.

Question 15

Do you build native or cross-platform mobile applications?

Accepted Answer

We engineer high-performance cross-platform mobile apps using React Native and Expo. This delivers 95%+ shared codebase efficiency across iOS and Android while preserving 60fps native feel, biometrics, and push notifications.

Question 16

Can you take over and refactor an existing or incomplete codebase?

Accepted Answer

Yes. We frequently conduct code audits, identify architectural bottlenecks, modernize dependencies, resolve security vulnerabilities, and restore stalled projects to clean, documented production standards.

Question 17

Do you provide custom UI/UX design or can you work with existing Figma files?

Accepted Answer

Both. We design complete custom design systems, wireframes, and high-fidelity Figma prototypes from scratch. If you already have finished Figma designs, our front-end engineers translate them with pixel-perfect accuracy.

Question 18

What is your typical project delivery timeline?

Accepted Answer

Production web platforms: 1-3 weeks. Autonomous AI agents and automation: 2-5 weeks. Custom enterprise software and SaaS: 4-10 weeks. Mobile applications: 3-8 weeks. Every project receives a fixed milestone calendar during discovery.

Question 19

How do you coordinate with international clients in different time zones?

Accepted Answer

Over 70% of our clients operate across the US, UK, Europe, UAE, and Australia. We maintain flexible overlapping working hours, weekly video demo sprints, and asynchronous communication via Slack and WhatsApp.

Question 20

What level of post-launch maintenance and support do you provide?

Accepted Answer

Every project includes a 30-day post-launch warranty covering bug fixes and operational stabilization at zero cost. For long-term peace of mind, we offer ongoing maintenance retainers with automated server monitoring.

Question 21

How do we get started with HS Buraq Logix?

Accepted Answer

Reach out via our contact form or send a message directly on WhatsApp. We schedule a 30-minute technical discovery session to review requirements and provide a locked milestone proposal within 24 hours.

Frequently Asked Questions

Commercial Tiers & Pricing Plans

What We Build & Architect

Still have a question about your project?

Frequently Asked Questions

Commercial Tiers & Pricing Plans

What We Build & Architect

Still have a question about your project?